Toolkit Module 2: Scam Tactics and Impacts

Stay Vigilant to Avoid Scams

Paying attention to tactics used by criminals to commit fraud can be challenging, especially when one is under emotional pressure to make a quick decision. However, advance awareness of scam tactics can help individuals and businesses avoid the detrimental consequences of scams, such as financial losses and the associated emotional toll.

For an overview of the different types of tactics criminals use to commit scams, watch this video below.

Know Criminals’ Scam Tactics:

  • Use urgency and pressure to force action
  • Impersonate legitimate people, businesses or government agencies for credibility
  • Use “too good to be true” offers to entice victims
  • Employ fear and threats to manipulate victims
  • Request money or sensitive information
  • Build trust and relationships to gain personal information
  • Copy legitimate websites and links to deceive victims
  • Request confidentiality to avoid exposing the scams

Another common tactic for criminals is to use scams as an entry point to commit other types of payments fraud, such as check fraud and account takeovers.

Different fraud types and how they are used.

Increased knowledge of scams — how they work and the potential impacts — can help individuals and businesses identify scams and take steps to avoid them.

Test Your Knowledge: Can You Spot the Scam?

Individuals and businesses can prevent falling victim to scams if they look for various red flags — but some warning signs are more obvious than others. Test your ability to detect scams by reviewing three scenarios.

The scams mitigation toolkit was developed by the Federal Reserve to help educate the industry about scams and outline potential ways to help detect and mitigate this fraud type. Insights for this toolkit were provided through interviews with industry experts, publicly available research, and team member expertise. This toolkit is not intended to result in any regulatory or reporting requirements, imply any liabilities for fraud loss, or confer any legal status, legal definitions, or legal rights or responsibilities. While use of this toolkit throughout the industry is encouraged, utilization of the toolkit is voluntary at the discretion of each individual entity. Absent written consent, this toolkit may not be used in a manner that suggests the Federal Reserve endorses a third-party product or service.