Instructions
- Read each scenario from the perspective of the role listed — fraud analyst or customer service representative for a financial institution.
- Study the account activity information and payment details for each scenario.
- Look for potential red flags that could help you determine if the transaction is a scam or not a scam.
- Select the best answer and check your answer before submitting.
Potential Red Flags
- Are transaction amounts consistent with the payment history?
- Is there a new payee?
- Is the payee destination account consistent with historical activity – domestic vs. foreign?
- Is the payment being originated during the time of the customer’s normal activity?
- Does the online banking login appear to come from a device and IP address that is consistent with this customer?
- Does the payee name and account number match any known suspicious activity?
